Cancellation Policy for Consults and In-Person Training
Cancellation Notice:
Clients are required to provide a minimum of 24 hours notice for the cancellation or rescheduling of an appointed session to not incur any extra charges or loss of sessions.
Late Cancellations:
Cancellations made with less than 24 hours notice for in-person sessions and 12 hours for online consults will result in a 50% charge of the full session/consult rate.
No-Show Policy:
Failure to show up for a scheduled session or consult without prior notice (no-show) will also result in full session rate charge/loss of the session.
Emergencies:
We understand that emergencies happen. In the case of an emergency, please contact us as soon as possible to discuss the situation.
Coach Cancellations:
If your coach needs to cancel a session, you will be notified as soon as possible, and the session will be rescheduled without any penalty.
In case of last-minute cancellations, you will be compensated with an additional free session.
Policy Agreement:
By signing up for personal training or booming consults, clients agree to abide by this cancellation policy.
Policy Changes:
OKStrength reserves the right to modify this policy at any time. Clients will be notified of any changes.
